Services

All construction equipment and machinery supplied by East & West Trading Est. are supported by our Service division, which makes use of a carefully crafted system developed to maximize every machine's performance. The specialists at E&W Trading Est. possess the knowledge of both product features and maintenance standards required to minimize breakdowns and run a superior on-site service system which helps minimize downtime when the machine is at work. Although all the machines we sell (Such as KOBLECO Crawler Cranes, SAKAI Compaction Machinery, PTC Vibro Driver, etc.) are highly reliable, unexpected problems or breakdowns may occur as a result of unfit operational use, operation by unqualified operators, or the machinery being used in extremely harsh construction environments. Therefore, our service team is constantly on stand-by and ready to depart by the first request from our clients. The Service division operates in a way which addresses the concerns of all our customers promptly and within appointed time. All staff members are rich in experience and have extensive product knowledge.


As a dealer of construction equipment in UAE, East & West Trading’s technicians are supported by the manufacturers. Our technicians undergo monthly training programs conducted through our training committee and assisted by trainers from the manufacturing plants of KOBLECO, PTC FAYAT Group, SAKAI, ABI, TOKU, MANOTTI, AUGER TORQUE, etc.

We offer a full range of services, from regular after-sales machine check-ups to inspections and advice on how to avoid breakdowns, as well as quick support whenever needed. However, our Pre-delivery Inspection (PDI) service prevents any surprises in the machinery performance. During PDI our technicians test and monitor all the essential checkpoints such as motor oil, filters, engine etc. We also provide other recommendations for the clients regarding the structure, mechanical and electrical function of the constructional machinery and the supply of technical support. The Service Division and Workshop personnel conduct various types of technical support programs for all its customers.

Construction equipment and machinery supplied by E&W Trading Est. are generally subject to a one year or 6 month warranty service and during the first 6 month/3 month after the purchase of the equipment by our customers we provide with first and second full service package (approximately after 250 and 500 working hours accordingly). At the moment of delivery our specialists provide clients with training sessions for their machine operators and execute the commissioning, by inspecting and rechecking the working conditions in front of the customer. Apart from that we also undertake to conduct regular visits to a customer’s site in order to ensure the good operation condition of machines and equipment and facilitate the training process of the operators.

ON SITE SERVICE SUPPORT

Construction equipment and machinery supplied by E&W Trading Est. are generally subject to a one year or 6 month warranty service and during the first 6 month/3 month after the purchase of the equipment by our customers we provide with first and second full service package (approximately after 250 and 500 working hours accordingly). At the moment of delivery our specialists provide clients with training sessions for their machine operators and execute the commissioning, by inspecting and rechecking the working conditions in front of the customer. Apart from that we also undertake to conduct regular visits to a customer’s site in order to ensure the good operation condition of machines and equipment and facilitate the training process of the operators.

INTERVENTION AND MAINTENANCE TEAMS

Our intervention and maintenance team executes presale, and after sale services and inspection of heavy equipment & machinery is one of the most important elements of our customer service system. Our experienced specialists are able to supply all the necessary Spare Parts, lubricants and accessories to bring the construction equipment to a perfect condition. Moreover, the maintenance team at our workshop in Sharjah are responsible for regular visits to customers’ work sites and performing all the necessary checkups to the equipment sold.

Services Inquiry

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Agency
Kobelco PTC Sakai Toku

We are the sole agents for some of the world’s most reputed brands. Our portfolio includes KOBELCO Hydraulic Crawler Cranes, PTC Vibrodrivers, SAKAI Compaction & Road maintenance Equipment, MANOTTI Mobile Cranes, TOKU Jackhammers, AugerTorque Earthmoving attachments, and Nippon-Summitomo Sheet Piles.

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Services
services workshop & repair

In East & West Trading Est. we provide our clients with a wide variety of services. Such services include; Advisory services, Warranties, Equipment Operational and Maintenance Training, Scheduled Equipment Maintenance, Onsite field service, and Unscheduled/Breakdown Response Teams.

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Workshop
workshop workshop

With our 10,000 Sq.Meter state-of-the-art Workshop facility and a team of over 200 technical experts, East & West Trading can respond to any repair requirements for its clients. We have the capacity to carry out everything from routine machinery checkups, all the way to engine overhaul and body fabrications.

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Spare Parts
Kobelco parts Sakai parts ptc parts manotti parts augor torque parts toku parts east & west trading parts nippon steel & metel parts

The Spare Parts Department provides an after-market, integrated supply service for a variety of genuine parts and components for KOBELCO cranes, SAKAI road construction equipment, PTC vibrodrivers, and many other brands of constructional heavy equipment and specialized attachments.

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